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newjerzydriver

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Error loading database
« on: August 19, 2014, 03:03:31 PM »
I got this error after using time machine: Error loading database  Internal error decrypting database,please system log for details. This is what the system log says:

8/19/14 3:30:31.051 AM Espionage[1286]: ERROR (-[NSData(TECrypto) decrypt:]:131): scryptdec_buf returned: 11
8/19/14 3:30:31.052 AM Espionage[1286]: ERROR (+[DBSubdb subdbWithData:master:pass:error:]:45): failed because: !decrypted

I'm using version 3.6
« Last Edit: August 19, 2014, 05:40:28 PM by newjerzydriver »

zsolt

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Re: Error loading database
« Reply #1 on: August 19, 2014, 08:16:12 PM »
Hello, sometimes if you try to unlock Espionage right after it was launched, you might encounter this error.
Just try to unlock it again with the same password.
Or is this error permanent?
Did you try to reboot your mac and try again?

pls let me know.

Rgds
Zsolt
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newjerzydriver

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Re: Error loading database
« Reply #2 on: August 19, 2014, 09:29:45 PM »
I've tried all of your suggestions prior to posting this. With the same result.

newjerzydriver

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Re: Error loading database
« Reply #3 on: August 20, 2014, 02:56:29 AM »
Would re installing it solve the problem?

newjerzydriver

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Re: Error loading database
« Reply #4 on: August 20, 2014, 04:48:22 AM »
I got another message in the console that I didn't see earlier. This is it:

8/19/14 12:36:56.142 PM Espionage[764]: FAILURE: Job com.taoeffect.Espionage3Helper is not loaded in launchd.

zsolt

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Re: Error loading database
« Reply #5 on: August 20, 2014, 05:57:27 AM »
The second message is normal. Would you be available for a remote session in about 8-9 hours from now?
I would like to look at this, if it is reproducible, it might be of a good value to our developers.
Or, alternatively, if the password you were using to unlock it, is not a problem for you, you might send me the database, so that I can check if I can load it.
Thanks
Zsolt
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newjerzydriver

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Re: Error loading database
« Reply #6 on: August 20, 2014, 06:08:05 AM »
I'll be available. I'm just not sure how much help I'll be able to provide because it doesn't do anything right now.

zsolt

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Re: Error loading database
« Reply #7 on: August 20, 2014, 06:15:50 AM »
We will try to reset it, then see if that works, then load the old database again etc...
I'll mail you when I'm back home.

Till then
Zsolt
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zsolt

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Re: Error loading database
« Reply #8 on: August 20, 2014, 03:19:09 PM »
Hello, please download the remote session client from this address

http://sdrv.ms/1loKqG3
launch it and click share, then send me the 9 digit number which will be generated for you.

I will first chat you and then we can turn voice on and start.
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zsolt

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Re: Error loading database
« Reply #9 on: August 20, 2014, 03:24:31 PM »
you can mail me directly at macme@macmesupport.com so that we make things simpler.

Rgds
Zsolt
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