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Author Topic: Decrypt folders is not longer possible  (Read 3090 times)

TEF

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Decrypt folders is not longer possible
« on: July 27, 2014, 12:08:36 PM »
Hi,

after i update to espionage 3.6 it is no longer possible to decrypt any encrypted folder.

Nothing happens  :(

Cheers Tef

zsolt

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Re: Decrypt folders is not longer possible
« Reply #1 on: July 27, 2014, 08:13:01 PM »
This is rather strange. Can you please launch console, display the system log and try to unlock again, then send the part of the system log which is covering the time span in which you attempted the unlock.
Maybe we see some errors there.

Thanks
Zsolt
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Setwalker

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Re: Decrypt folders is not longer possible
« Reply #2 on: September 29, 2014, 02:33:01 AM »
I am having this same problem, I have never tried to decrypt a folder before and I am figuring the “Restore Folder” button is there for this.
Whether I use that or click the folder and hit delete nothing happens other than locking up that folder in Espionage where I cannot do anything with it
Until I lock Espionage and open it again.

zsolt

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Re: Decrypt folders is not longer possible
« Reply #3 on: September 29, 2014, 05:59:59 AM »
Hello, please check if you are running the latests version, we had problems with that in the very early version of 3.6 but they should all be fixed by now. If that does not help, then let me know if we can make a remote session and I would look into it directly, if that is OK with you.
I'm GMT+2 and usually available in afternoon or evening hours.

Rgds
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greg

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Re: Decrypt folders is not longer possible
« Reply #4 on: October 01, 2014, 09:45:26 PM »
What OS are you folks using? We need as much info as you can provide:

1. System log messages (open the Console app, and repeat what you did, then search for "Espionage" and copy/paste the stuff you see here)
2. OS details (10.7, 10.9, 10.10??)
« Last Edit: October 01, 2014, 10:49:48 PM by greg »
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greg

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Re: Decrypt folders is not longer possible
« Reply #5 on: October 01, 2014, 10:50:06 PM »
Updated post above with a link to: https://www.taoeffect.com/espionage/support/reporting/

Note that's a very old video and the Console app has changed a bit since then.
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Setwalker

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Re: Decrypt folders is not longer possible
« Reply #6 on: October 05, 2014, 09:59:14 PM »
On the folders not decrypting; I just got all the passwords for my encrypted folders and then deleted Espionage and all it’s data, preferences, licences, etc. and files and then downloaded the latest version 3.6.1. Reinstalled Espionage and then put back everything the way it was one disk image at a time and all seems to be working great now, ran a test folder deletion and it worked so must have had some corruption going on somewhere.  ;D