Last post by zsolt - November 15, 2017, 12:55:30 PM
Hello Norm, I did not advise you to launch Advanced Mac Tuneup. We are fighting with spam all the time, and it might be that you got an email which was not written by us. Feel free to open a support ticket with us, or send me an email directly to firstname.lastname@example.org and we can continue to communicate that way, to be sure you are getting emails from me.
In the mean time we will try to figure out what is going on with the forum.
Last post by zsolt - November 15, 2017, 12:52:25 PM
Hello, if you send me your email to email@example.com then I can search our license database to determine if you have a valid license for version 3. Anyway, in case you are protecting a folder on an external disk, then the sparsebundle names will bear the name of the folder you are protecting, same as in Espionage 2. However in Espionage 2 the sparse bundle was located inside the folder you were protecting and in Espionage 3 they can be in any folder you want. So I guess it is indeed an Espionage 3 setup.
If this is so, then, whereas the password for sparsebundles in Espionage 2 were user defined, i.e. where those you used to unlock the folder, in Espionage 3 they are application generated and can be seen only if you deliberately copied them out of Espionage using the copy password button in folder info window. So unless you did that, you will not be able to import the sparse bundles.
If you have a backup of the espionage folder inside your home/Library folder, we can revert the espionage to an older date state and then you can copy the passwords out, if you do not have a backup then the data is lost.
Last post by jaireaux - November 15, 2017, 08:59:05 AM
My old Macbook died so I'm rebuilding on a new one. I had my encrypted folders on an external drive so they're still available. When I try to open a .sparsebundle by double-clicking it and entering my password, it says "Try again" and when I try to import it into espionage, it says "Invalid password".
I don't know if I was on v2 or v3, but I generally try to stay current so I think it would be v3. All the files are not hidden and all .sparsebundles.
Last post by norm - November 15, 2017, 03:52:39 AM
Wow, before I launched that file you suggested, Advanced Mac Tuneup I looked it up on the Apple Support forums and found several threads there about a malware delivery system called "Advanced Mac Cleaner", which has the same window and gives the same feedback when opened. I completely deleted it from my system immediately.
How do I know that what you have advised me to do is safe?
I came here asking for help to make the software I bought from you to run correctly and first, got several very suspicious spam looking replies in a row. Then, those were deleted from the thread and this new reply in English, with directions to what looks to be a malware installation software.
Should I be concerned about what is going on at Tao Effect?
Last post by zsolt - November 13, 2017, 12:45:26 PM
Espionage 2 is not compatible with OS X since Maverick and, we informed all our registered users quite a few years ago.
If you have some data to recover, then follow the first part, if not then just skip to the second part of this post.
There is a way to recover your data but requires some time and patience. First you have to recover your data, and then uninstall Espionage 2. Once you did all that, you can go ahead and download espionage 3 from http://www.espionageapp.com and add your folder back to it. Espionage 3 is fully compatible with Maverick and Yosemite and is actively developed and supported.
Here is what to do:
- download the following software http://www.macupdate.com/app/mac/24682/ivisible - launch it, and click on "make files visible" button (in case OS X does not allow to launch ivisible, you have to go to System Preferences -> Security & Privacy, click on padlock icon in lower left corner and authenticate, then under General Tab, under "Allow apps downloaded from" select anywhere, wait for confirmation window, and then try to launch iVisible again) - now revisit the protected folder and you will see a disk image inside, named same as the folder name, but having a dot in front of the name - dobleclick it, it should ask you for password, enter it, and the image will mount as a volume, like for example an USB stick would mount - open it and you will access to all your files - copy them out, unmount the volume and delete the protected folder containing the disk image you just opened
once you have all your data back, you should uninstall Espionage 2. You can try either by selecting Uninstall option from Espionage's Espionage menu, or if that does not work, then you can manually remove all the files, here is a list: Note that some files are in your home Library folder and some in your root Library folder. Your home Library folder is hidden since Lion, to enter into it from Finder, switch to Finder, hold down the option key and select Library from the list of "places to go".:
/Users/[your username]/Library/Application Support/Espionage /Users/[your username]/Library/LaunchAgents/com.taoeffect.EspionageHelper.plist /Users/[your username]/Library/Services/EspionageMenu.service (might not exist) /System/Library/Extensions/iSpy.kext /Library/iSpy /Library/LaunchDaemons/com.taoeffect.ispyd.plist /Library/LaunchDaemons/com.taoeffect.Espionage.plist (might not exist) /Library/PrivilegedHelperTools/com.taoeffect.Espionage (might not exist)
once you removed the files/folder, please reboot your Mac