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Author Topic: Help! Unable to Decrypt  (Read 1176 times)

danfishbach

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Help! Unable to Decrypt
« on: January 17, 2012, 04:58:11 PM »
Trying to decrypt my external drive and after an hour, it gives me the message that it can't be done,and to see the log.  Here's what the log says:


Images - Protected/A to G/BRITNEY SPEARS/.ML101_21r_BritneySpears.tif.iFlhZX" failed: Permission denied (13)
Jan 13 16:38:37 Macintosh-249 com.taoeffect.EspionageHelper[4756]: rsync: mkstemp "/Volumes/Mark Liddell Archive BACKUP DRIVE/Marc Liddell Images - Protected/A to G/BRITNEY SPEARS/.ML101_22_BritneySpears.tif.1mo9e8" failed: Permission denied (13)
Jan 13 16:38:37 Macintosh-249 com.taoeffect.EspionageHelper[4756]: rsync: mkstemp "/Volumes/Mark Liddell Archive BACKUP DRIVE/Marc Liddell Images - Protected/A to G/BRITNEY SPEARS/.ML101_24_BritneySpears.tif.ZbTiSq" failed: Permission denied (13)
Jan 13 16:43:10 Macintosh-249 rsync[7913]: open on A to G/BRITNEY SPEARS/large/3803: No such file or directory


It goes on like that for pages for all the files.  It's either "No such file" or "Permission denied"

Please - I need to know how to decrypt the drive!
« Last Edit: December 31, 1969, 11:00:00 PM by Guest »

zsolt

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Re: Help! Unable to Decrypt
« Reply #1 on: February 15, 2012, 05:13:35 PM »
Dear danfishbach, my name is Zsolt and from now on I will be the primary support representative for product questions. Our sincere apologies for the delay that occurred.
If you are still experiencing this issue and require support please reply and I'll be happy to assist you.
Thank you,
Zsolt
« Last Edit: December 31, 1969, 11:00:00 PM by Guest »
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