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Author Topic: I can't open my license file to get espionage going!  (Read 3199 times)

Marco

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I can't open my license file to get espionage going!
« on: January 10, 2012, 04:59:23 AM »
I ran the espionage trial version 1 and after it expired I purchased epionage2 but when I go to get the licence file from my downloads Safari will not open up my licence file to let me drag and drop it so I can get it operational....  Why won't Safari open it!!??? Is it in my Safari settings? every other file seems to open just fine and I even had parallels in case it needed windows format..

cut and paste below of what it tells me when I download it from my email, its the 8th time i have tried now

Safari can't open the file

Safari can’t open the file “Marco Pollo-8.espionagelicense” because no available application can open it.

Somebody please help!!
 Marco  :cry:
« Last Edit: December 31, 1969, 11:00:00 PM by Guest »

zsolt

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Re: I can't open my license file to get espionage going!
« Reply #1 on: February 15, 2012, 05:37:35 PM »
Dear Marco, my name is Zsolt and from now on I will be the primary support representative for product questions. Our sincere apologies for the delay that occurred.
I believe you posted your question directly to taoeffect support too, did you receive yesterday a reply to it? If you are still experiencing this issue and require support please reply and I'll be happy to assist you.
Thank you,
Zsolt
« Last Edit: December 31, 1969, 11:00:00 PM by Guest »
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Smitty

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Re: I can't open my license file to get espionage going!
« Reply #2 on: June 11, 2012, 02:09:27 PM »
I am having the exact same issue as matthew. I tried dragging and dropping and it says invalid license. I tried opening it but i dont have a program on my mac to do so. Please help
« Last Edit: December 31, 1969, 11:00:00 PM by Guest »

zsolt

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Re: I can't open my license file to get espionage going!
« Reply #3 on: June 11, 2012, 08:32:04 PM »
Hello Smitty, either give me your email address here or open a support ticket and post it there, I will search the license database and find the license for you.
Rgds
Zsolt
« Last Edit: December 31, 1969, 11:00:00 PM by Guest »
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yasu

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Re: I can't open my license file to get espionage going!
« Reply #4 on: December 25, 2012, 06:29:15 AM »
Hi I've purchased espionage over half a year ago in a mac update bundle and I've been keeping it for when I upgrade to mac which I've just done recently. I'm experiencing the same problem as smitty and marco. I've tried opening the attachment that came with my email of purchase but there is no program that can open it. looking forward to a reply.
thanks.
« Last Edit: December 31, 1969, 11:00:00 PM by Guest »

zsolt

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Re: I can't open my license file to get espionage going!
« Reply #5 on: December 28, 2012, 06:33:36 AM »
Hello,

The license file is not supposed to be open, you just have to drag it onto Espionage License window.
Please read the email the license file came with to learn how exactly to apply it.
If you get stuck just let me know.

Rgds
Zsolt
« Last Edit: December 31, 1969, 11:00:00 PM by Guest »
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yasu

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Re: I can't open my license file to get espionage going!
« Reply #6 on: January 02, 2013, 11:07:25 AM »
Thanks for your reply. I've dragged the .espionagelicense file into the unlock field but it says I have a invalid password. please let me know if there's anything I'm doing wrong. btw the email I've received my licence in is pencil_wielder@yahoo.com
« Last Edit: December 31, 1969, 11:00:00 PM by Guest »

zsolt

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Re: I can't open my license file to get espionage going!
« Reply #7 on: January 02, 2013, 09:02:32 PM »
Hello, you first have to unlock espionage then you open the preferences and then click on the registration tab, once you see the window saying "drop license here" you drag the license over it.

Pls give it a try and let me know if it does not work,

Rgds
Zsolt
« Last Edit: December 31, 1969, 11:00:00 PM by Guest »
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