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Author Topic: Espionage 2 Error  (Read 2963 times)

barsoom3

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Espionage 2 Error
« on: May 18, 2016, 05:37:11 AM »
I upgraded from Mavericks to El Capitan 10.11.5. I get an error when I start Espionage 2, which says 'Couldn't establish communications with iSPy. Error 1 Try restarting your computer and/or running Espionage. Espionage Helper will quit now.'.
When I restart Espionage 2 i get the error message 'Error! Could not establish communications with EspionageHelper'.'

zsolt

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Re: Espionage 2 Error
« Reply #1 on: May 18, 2016, 09:26:53 AM »
Hello, Espionage 2 is not compatible with OS X since Maverick and, we informed all our registered users about this almost two years ago.

If you need to recover data which was protected by Espionage 2, there is a way but requires some time and patience. First you have to recover your data, and then uninstall Espionage 2. Once you did all that, you can go ahead and download espionage 3 from http://www.espionageapp.com and add your folder back to it. Espionage 3 is fully compatible with Maverick and Yosemite and is actively developed and supported.

Here is what to do:

- download the following software http://www.macupdate.com/app/mac/24682/ivisible 
- launch it, and click on "make files visible" button (in case OS X does not allow to launch ivisible, you have to go to System Preferences -> Security & Privacy, click on padlock icon in lower left corner and authenticate, then under General Tab, under "Allow apps downloaded from" select anywhere, wait for confirmation window, and then try to launch iVisible again)
- now revisit the protected folder and you will see a disk image inside, named same as the folder name, but having a dot in front of the name
- dobleclick it, it should ask you for password, enter it, and the image will mount as a volume, like for example an USB stick would mount
- open it and you will access to all your files
- copy them out, unmount the volume and delete the protected folder containing the disk image you just opened

once you have all your data back, you should uninstall Espionage 2. You can try either by selecting Uninstall option from Espionage's Espionage menu, or if that does not work, then you can manually remove all the files, here is a list:
Note that some files are in your home Library folder and some in your root Library folder. Your home Library folder is hidden since Lion, to enter into it from Finder, switch to Finder, hold down the option key and select Library from the list of "places to go".:

/Users/[your username]/Library/Application Support/Espionage
/Users/[your username]/Library/LaunchAgents/com.taoeffect.EspionageHelper.plist
/Users/[your username]/Library/Services/EspionageMenu.service (might not exist)
/System/Library/Extensions/iSpy.kext
/Library/iSpy
/Library/LaunchDaemons/com.taoeffect.ispyd.plist
/Library/LaunchDaemons/com.taoeffect.Espionage.plist (might not exist)
/Library/PrivilegedHelperTools/com.taoeffect.Espionage (might not exist)

once you removed the files/folder, please reboot your Mac

Let me know if you get stuck.

Zsolt
Follow @espionageapp on twitter for news! | For general Mac support, please visit Mac Me Support

barsoom3

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Re: Espionage 2 Error
« Reply #2 on: May 19, 2016, 04:45:29 AM »
Is the disk image I am looking for to double-click have 'sparsebundle' after the folder name? The folder name is 'Documents' and the one of the names inside is '.Documents.sparsebundle'. There are subfolders that say'this folder contains encrypted data' and 'it is controlled by Espionage'. Do I leave these alone?

zsolt

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Re: Espionage 2 Error
« Reply #3 on: May 19, 2016, 05:50:10 AM »
Yes it is, the disk image containing the protected data is always named same as the folder, but with dot in front of the name and sparse bundle extension.

You double-click it enter the password you used to protect that folder and it should mount, then you can copy the data out.

Those three folders are just warning to a regular user not to mess with the folder itself as one could be tempted to delete it seeing no data inside, but in fact it contains the sparse bundle, just it is hidden in the Finder.

Once you recovered you data, you can delete the folder containing the sparse bundle (and those three folders)

Rgds
Zsolt
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barsoom3

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Re: Espionage 2 Error
« Reply #4 on: May 22, 2016, 11:06:15 PM »
That worked.
Thank you.

zsolt

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Re: Espionage 2 Error
« Reply #5 on: May 23, 2016, 11:04:34 AM »
You are welcome.

Rgds
Zsolt
Follow @espionageapp on twitter for news! | For general Mac support, please visit Mac Me Support