iPhoto - photos gone after encrypt

Started by artisfun, May 19, 2011, 01:35:30 AM

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artisfun

Decided to encrypt the iPhoto library but not working.

Open Espionage.
Click "+" to add by choosing application template option.
Selected Application template iPhoto.
Create new password for iPhoto.
"Encrypting folder" message appears on main panel of Espionage.
Process finishes with message indicating encryption done.  No errors.
On some attempts, there is an    "alert! Got error 24 backing up iPhoto Library.  It's recommended to re-run backups for this folder to ensure backup integrity."    as a backup is attempted right after the encryption is finished.
Open iPhoto application.  
Password successful.
Then error from iPhoto...   "There is a problem accessing one or more files in your iPhoto library.  Do you want iPhoto to repair permissions for this library for you?"
Click on Repair.
Finishes with no errors.
But there are no photos.   All gone.
Close iPhoto.
Remove iPhoto from Espionage which indicates restoring files.  Finishes with no errors.
Open iPhoto.   no errors but no photos.
Close iPhoto.
Use Finder to locate iPhoto library location.  Move iPhoto folder from Trash to proper location in Finder.
Open iPhoto.  Photos are back.


SyncServices is unlocked all the time I'm logged in.
Mail and Mail Downloads are working ok under Espionage.
Locking/Unlocking iPhoto works but there are no photos.

I've repeated this process four times with the same results.  What am I missing?

Thanks.
Nancy
Mac OS 10.6.7

mike

#1
Hi Nancy,

In order for us to determine what went wrong, we need a look at your logs. Can you download our diagnostic tool which will collect the logs for you and upload it to us. The link to the tool is here:
   http://www.taoeffect.com/other/TEDiagnosticTool.app.zip

Thanks for your help.
Follow @espionageapp on twitter for news!

greg

#2
Nancy, also, could you let us know what version of iPhoto you're running?
Follow @espionageapp@twitter.com or @espionage@mstdn.io for news and updates!

artisfun

#3
Report generated and sent.  When I viewed the report there were no entries from the console log.  Let me know if you need the report run again.

iPhoto '08  7.1.5 (378)
Plan to upgrade when Lion comes out.

Thanks.
Nancy

mike

#4
Hi Nancy,

We received your report. Thank you. I think there might be an issue with iPhoto '08 but we're looking into it right now and we'll get back to you as soon as we can.
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greg

#5
It seems like there's a very strange bug in Espionage that is specific to iPhoto. For some reason it's not properly setting up the folder (it's placing the iPhoto Library folder within an encrypted "iPhoto Library" folder, instead of simply encrypting the iPhoto Library folder itself). We're going to have this fixed ASAP for 2.8.11 to be released soon. Please do not encrypt your iPhoto Library for now and make sure you have Espionage's autoupdate check enabled in the preferences so that you can take advantage of the fix as soon as it comes out.

Thanks for sending the reports Nancy!

Kind regards,
Greg, Tao Effect
Follow @espionageapp@twitter.com or @espionage@mstdn.io for news and updates!

artisfun

#6
You're welcome.
Happy to beta test if need be.

nancy

marty

#7
Quote from: "artisfun"You're welcome.
Happy to beta test if need be.

nancy

Thanks for your kind offer, Nancy! Since Greg is on the trail of what's going on, there will likely not be a specific beta for this fix.

--
Best regards,
Marty
Tao Effect Support

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greg

#8
Hey Nancy, give 2.8.11 a try, hopefully it should fix the problem.  :)
Follow @espionageapp@twitter.com or @espionage@mstdn.io for news and updates!

artisfun

#9
Tested encrypting and restoring.  Photos are there all around.  All is good.   8-)
Thanks for your help.

greg

#10
Quote from: "artisfun"Thanks for your help.

Sure thing! Glad to hear it's working well. :)
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