Messages

Greg,  Hi.  Sorry, I forgot to mention the thread.  Yes, the report you received was from me.  

Phaolo

Greg,  

I just ran the diagnostic tool and sent the report.  I included the log which showed the "failed to mount image" problem.  I don't know why the program continually caused my computer to freeze-up nor why it was unable to read one of the encrypted files.  Since the "Uninstall" feature never worked, I finally just deleted Espionage.  Thankfully, I was able to replace the lost files with back-ups.  

Phaolo

Hi.  I've emailed concerning my problem with Espionage not being able to open a file due to a failure to "mount image."  So I'll await your response for that question in an email.  In the meantime, I am trying to uninstall Espionage.  I've clicked on "Uninstall Espionage" and the uninstall process begins.  But after waiting over an hour, I checked my Activity Monitor and found that the Espionage Helper was "not responding."    I stopped the process and restarted and I've also restarted my computer, but I continue to get the unresponsive message.  How can I uninstall Espionage?  

Thank you,

Phaolo