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Author Topic: "Unlock" not working  (Read 2762 times)

antonio

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"Unlock" not working
« on: November 11, 2010, 09:55:13 PM »
I have several folders encrypted in Espionage and all was well for a while. Today, I opened the folders and it had the three folders that state "this folder contains encrypted data"..."it is controlled by Espionage". I can't seem to unlock them unless I open espionage, log in, uncheck "locked" and click save. The "unlock" feature does not appear in the context menu...only "locked" which doesn't make sense since I can't access files.

What is the fix? As a work around, I restored them back to an unencrypted state by removing them from espionage. Obviously not very productive as it took over 10 minutes to restore each folder that was affected.

BTW, no changes were made to the system recently (10.6.4). Only other actions taken were backups, using espionage, after all folders are locked.

Regards,
Antonio
« Last Edit: December 31, 1969, 11:00:00 PM by Guest »

greg

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Re: "Unlock" not working
« Reply #1 on: November 12, 2010, 12:42:24 AM »
Quote from: "antonio"
The "unlock" feature does not appear in the context menu...only "locked" which doesn't make sense since I can't access files.

There is no "unlock" contextual menu item.

Quote
What is the fix? As a work around, I restored them back to an unencrypted state by removing them from espionage. Obviously not very productive as it took over 10 minutes to restore each folder that was affected.

Please see the FAQ item "I don't see the password prompt when I open a folder, help!" on our support page.
« Last Edit: December 31, 1969, 11:00:00 PM by Guest »
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antonio

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Re: "Unlock" not working
« Reply #2 on: November 12, 2010, 05:41:50 PM »
Thanks. Removed the finder from whitelist and I now get prompted when opening secured folders. So what is the recommendation to reduce/eliminate being prompted consistently when drilling down into folders on the HD that have not been added to Espionage? I added the finder to whitelist to reduce the noise.
« Last Edit: December 31, 1969, 11:00:00 PM by Guest »

greg

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Re: "Unlock" not working
« Reply #3 on: November 12, 2010, 05:53:26 PM »
Espionage's troubleshooting documentation gives some suggestions:

Password Prompt Appearing Too Frequently
« Last Edit: December 31, 1969, 11:00:00 PM by Guest »
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antonio

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Re: "Unlock" not working
« Reply #4 on: November 12, 2010, 06:10:01 PM »
Already had read that...unfortunately did not help as the 'calculating size" was turned off as well as the triangles being in the correct position.
« Last Edit: December 31, 1969, 11:00:00 PM by Guest »