HOWTO: Send a diagnostic report

Started by greg, October 14, 2011, 03:19:41 PM

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  • Do whatever it is you were trying to do that caused the error message (so that Espionage can log more details to the system log before you run the diagnostic report)
  • Download the diagnostic tool.
  • Double-click to unzip the app.
  • Double-click on the app.
  • Go through the steps, it will attempt to send us the report and fail, and then it will place a zip file on your Desktop (it should open up the Finder and select it).
  • Email this zip file to our support address (obfuscated to protect against spam): support at taoeffect dot com
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