Hi,
Just bought and installed Espionage on my MacBook Pro with Snow Leopard and Intego NetBarrier X5 installed. Tried encrypting a folder with client's property pics and details docs (600MB) but keep getting this message;
Critical Alert - Can't encrypt folder because we're unable to move original to the trash
Have since tried with 4 other folder of various docs and sizes with the same result. Can anyone advise what I'm doing wrong?
Cheers
Hi there,
Two questions and one request:
- Are you using any antivirus software?
- Do you have FileVault enabled?
Could you please download and run this diagnostic utility (http://www.taoeffect.com/other/TEDiagnosticTool.app.zip) (and be *sure* to mention this thread in the comments).
Hi Greg,
Ran the diagnostic utility and report has been submitted.
Answer to your questions;
Yes, have Intego's Virus Barrier X5 and their NetBarrier X5 installed.
No, FileVault is not enabled.
Quote from: "DQuietAsian"Yes, have Intego's Virus Barrier X5 and their NetBarrier X5 installed.
I would try disabling or uninstalling the antivirus software and then trying again to see if it works, sometimes antivirus software can do funky stuff (we have received a small number of reports of conflicts between Espionage and certain antivirus software, why this is I don't really know, as Espionage isn't doing anything out-of-the-ordinary in these situations). :|
If that works then after you've setup all your folders you can enable/re-install the software and hopefully things should go smoothly (although on the Mac antivirus software generally is not as important as it is on the PC).