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Messages - zsolt

#46
Espionage 3 / Re: Critical Error - Failed to Unlock!
February 04, 2017, 02:51:08 PM
Hello Charles,

Users normally do not have to understand the mountpoint folder concept, it is just due to the bug in Sierra that we are "forcing" you to understand how Espionage works so that you understand why do you have to move the mountpoint folder around.

Normally, if all works fine, the mountpoint folder will become the folder you protect, so "it just works".

Espionage 2 had mountpoint folders too, the only difference is that we kept the disk image inside the protected folder, now we keep them all in one place, inside your homefolder/Library folder, so that you do not delete it by accident.

In case of External folder protection, we do ask you where to save the disk image, but again, the mountpoint folder will be the folder you protect, unless you are runinng Sierra, where we have to use the workaround until Apple fixes it.

Thanks for your input, we took notes on your remarks,

Cheers
Zsolt
#47
Hello, in espionage 2 the disk images are protected with user defined password, so if you remember the password at the time you protected the folder, you can unlock the disk image simply by doubleclicking it, the only trouble is that it is hidden so you cannot doubleclick it... but here is what to do:

- download the following software http://www.macupdate.com/app/mac/24682/ivisible 
- launch it, and click on "make files visible" button (in case OS X does not allow to launch ivisible, you have to go to System Preferences -> Security & Privacy, click on padlock icon in lower left corner and authenticate, then under General Tab, under "Allow apps downloaded from" select anywhere, wait for confirmation window, and then try to launch iVisible again)
- now revisit the protected folder and you will see a disk image inside, named same as the folder name, but having a dot in front of the name
- dobleclick it, it should ask you for password, enter it, and the image will mount as a volume, like for example an USB stick would mount
- open it and you will access to all your files
- copy them out, unmount the volume and delete the protected folder containing the disk image you just opened

You do not need to purchase Espionage 3 to access the data from Espionage 2, they do not read each others data. Of course, if you would like to protect your data, then Espionage 3 is fully supported and feel free to download it, test it and eventually purchase it.

Let me know if you need further help,

And sorry for delay in answering, your post got lost among the spam in the forum :-(

Rgds
Zsolt
#48
For the public: the conclusion was that the problem happens when one locks espionage using Espionage menu, and remains until is not restarted (Espionage). It was put on the bug list and will be addressed in the future updates.
#49
Considering you opened a support ticket too, I will reply you there and then post the conclusion here.

Rgds
Zsolt
#50
Espionage 3 / Re: Dropbox Video Tutorial?
January 04, 2017, 05:44:01 AM
A protected folder in Espionage 3 consists from the disk image and the mount point folder. The disk image is the one containing the data, and the mount point folder is the folder in which the disk image will mount when you unlock the folder.

​So what happens when you unlock the folder is: by using the disk image password from Espionage database, we mount the encrypted disk image through the mountpoint folder. To you it looks like you are reading the folder, but in fact you are reading the data from the disk image through the folder.
​Considering the folder info is known only to the espionage instance which did the encryption, you have to "import" this info into the espionage on the other mac.

​Here is how to set it up using dropbox:

- pick a local folder for protection
- add it to Espionage
- wait until it is done with encryption
- (if you have more then one protected folder) once done, click near the folder name onto small i, and check the disk image name under "Disk image" drop down menu, record it somewhere
- then click on copy password, and paste the disk image password in some text file
- lock the folder and quit espionage
- go to Library/com.taoeffect.espionage3/Data folder, move the disk image into some folder in Dropbox
- launch Espionage, again click on small i near the folder name, you will see that it will complain that the disk image is missing, click on the Disk image drop down menu - "Choose", and select the disk image in your dropbox, this should make him happy. Try to unlock, change, lock, just do not rush to fast, allow Dropbox to sync as you do things... if all OK, lock the folder and we are done with this Mac

- now on the other Mac
- create a local folder which will be used as mount point
- launch Espionage and drag the disk image over it, it will ask you for disk image password and will give you a "choose mount point" menu,
- enter the recorded password, and select the folder you created to be used as mount point
- if all fine the folder will be added to Espionage
- now try to unlock it, update it, lock it.
- again make sure the sync from Dropbox is done

- now move to the first mac, unlock the folder and see if the content has the update you did on second mac...

here is one user generated guide too: http://www.dafacto.com/2014/02/09/how-to-share-confidential-documents-using-dropbox-and-espionage-for-mac/

I hope this helps
rgds
Zsolt
#51
OK, so here it is: first a few words of explanation:
Espionage stores the protected data in encrypted disk images. When you protect a folder, the data from that folder will be copied into a disk image and the original data will be moved into trash. The original folder will remain empty after this and will be used as so called mountpoint. When you unlock the folder in Espionage, the data in the disk image will be displayed "through" this mountpoint folder.

Now, if you protect a folder on your boot drive, we will store the disk image in a predefined default folder, and the original folder will automatically become the mountpoint folder

If you protect a folder on your external drive, we will ask you where do you want to store the disk image, but again, the original folder will again become the mountpoint folder.

This all worked before Sierra, but due to bug in Sierra, if the mountpoint folder is on an external drive, the folder unlock will not work. What you have to do is to move the mountpoint folder onto your boot drive.

To do this, first move the folder itself, and after that tell Espionage that you moved the folder.

So:
- make sure folder in Espionage is locked
- take the (mountpoint) folder on the external drive and move it onto your boot drive, for example into your Documents folder
- unlock espionage
- click onto small "i" near the folder name in Espionage folder list, this will take you to the folder options window
- use the mount point drop down menu to point espionage to the folder you moved onto your internal disk

After this is done, it should start to work normally

I hope this helped

Zsolt
#52
Hello, please see this post:

https://www.taoeffect.com/forum/index.php?topic=11535.0

let me know if you have further questions,

Rgds
Zsolt
#53
Hello again, so far we got no report on any problems with disk utility but this does not exclude the possibility.
All we are aware of is hdiutil not working when the mount point is a folder on the non system drive, this came with Sierra.
The only workaround is to specify a local folder as mountpoint.

Yes please let us know if you encounter any further issues

Zsolt
#54
Hello, yes, it is a good suggestion and already on our to do list.

So it will be implemented eventually but I cannot commit to any timeframe.

Normally, as per my previous reply to you, users will have two folder sets, one "real" and one "emergency", and you will always be using the real one, the emergency is just a standby folder set, so normally you will be working with one folder set all the time, and therefore rarely need to lock multiple, but still, the suggestion is good.

Thanks
Zsolt
#55
I think you missed the point, let me explain:

say you have 3 folders, the first 2 are somewhat secret and the 3rd is very secret.
So you create two folder sets, in the first you add the first 2 folders and in the second you add the 3rd.
Now if you enter the password for first folder set only the 2 folders will show up in Espionage, if you lock it and enter the password for second folder set then only the 3rd folder will show up.
The idea behind is that you get somebody forcing you to unlock your protected data, you can choose which password you will enter and there is no way the intruder can know if you have multiple passwords i.e folder sets. So you reveal only the less secret data.

But maybe I did not understand what is bothering you, so if it is me who missed the point, please correct me.

Thanks
Zsolt
#56
Espionage 3 / Re: Critical Error - Failed to Unlock!
December 11, 2016, 03:34:29 AM
Hello, this is probably a known issue, but let me clarify it a bit further:
- you protected a folder which was originally on this USB stick but decided to put the sparseundle into your startupdisk/Documents folder?
This does not make much sense, because I guess the reason you encrypted the folder on the USB stick is to be able to detach this folder from the Mac (for security reasons I guess).
The sparsebundle is the "file" which actually holds the data, so it would make more sense to keep that on the USB stick.

##

now to the problem: it is the mountpoint folder which makes problems here, this is a known issue under Sierra, the workaround is to put the mountpoint folder onto internal disk.

So if I got it all right, then this is to do:
- create a folder named "untitled folder" inside your Documents folder
- unlock espionage
- click onto small "i" near the folder name in Espionage folder list, this will take you to the folder options window
- use the disk image drop down menu to move the sparse bundle onto USB stick
- use the mount point drop down menu to select the folder you created on your internal disk
After this is done, it should start to work normally

let me know how it went,
Zsolt
#57
Please visit https://www.espionageapp.com/, click onto support link in the upper right corner and the scroll all the way to the bottom and click on the contact us privately link.

Rgds
Zsolt
#58
There is no need to move it, the license is valid for all the macs you own.
Just use the license file you got at the time on the new mac.
If you do not have it, please open a support ticket and I will send you the link where you can download it again.

Rgds
Zsolt
#59
Espionage 3 / Re: Buying Espionage 3
November 19, 2016, 12:19:09 PM
Hello Armando, I informed sales about this, they will take a look

Zsolt
#60
Hello Armando, this file should belong to Intego virus barrier app.

The best thing to do appears to be setting Intego VirusBarrier to "trust" the folder, or its enclosing folder, preferably before encrypting it for the first time. Encryption then appears to behave normally with VirusBarrier running.

If the folder was previously encrypted (perhaps with an earlier version of Espionage) or was under the "protection" of any version of VirusBarrier at any time in the past, then the .vbt5 invisible file must be removed before the file can be encrypted. Using iVisible (you can find it on macupdate) to make .vbt5 visible and moving it only to the trash fixes the problem and it doesn't recur.

Let me know how it went,

Rgds
Zsolt