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Messages - marty

#1
As you can see, the forum name has been changed. We appreciate you paying attention (it was a test — you passed)!

/Marty
#2
Espionage 2 / Re: Safe to upgrade to Lion?
August 28, 2011, 04:27:42 PM
Welcome to the forums, Rich-mond!

Are you running the latest version of Espionage: 2.8.13? If not, please upgrade first as there have been some changes made for Lion. You can download the latest version using this URL:

        http://www.taoeffect.com/espionage/Espionage.dmg

Also, does one of your encrypted folders have "apple" in its name?

Please let me know. Thanks!

Marty
#3
That's exactly what we like to hear!  8-)

Marty
#4
Thanks, Clara for the update. If all you saw there were some Adobe files and nothing named com.taoeffect.EspionageHelper.plist then Espionage is having trouble writing to this folder for some reason.

To help us piece together some of the other parts of what might be happening, please download and run this diagnostic tool:

   http://www.taoeffect.com/other/TEDiagnosticTool.app.zip

Marty
#5
Because you quickly followed up with a full re-install of Espionage there was likely no "harm" done by using a different means to uninstall the application. :) It's possible that just downloading and replacing the Espionage application in the early stages would have then given you the ability to uninstall it (that sounds unintuitive, but that's sometimes needed!).

The really important thing is that everything worked out for you in the end, and that you were willing to take the time to share it with other Espionage customers. Thanks so much!

Marty
#6
Welcome to the forums, Clara, and I'm sorry you're having a problem.

Have you been running any of the various 3rd-party applications that claim to "clean" unneeded files from your Mac? If so, it's possible that it has told our "helper" that is shouldn't load any longer. That would leave you without a way to have your system automatically detect accesses to your encrypted folders and prompt you for unlocking.

Can you still run the Espionage application, and unlock folders from there?

Please let me know!

Marty
#7
Welcome to the forums, jrdelgiorno!

Your suggestion is actually a pretty good one: during operating system upgrades (and even "patches"), the OS X Software Update utility and the script it follows is going to presume a lot of things about your system. One of those might be that there be unencumbered access to files, folders, applications and a whole host of other things — some of which may be replaced outright by the upgrade. You really don't even know what applications may be run as a part of an upgrade. And for upgrades that require a reboot as part of the installation you can be assured that most applications will be quit before files are being moved, etc.

Not having all your folders for Apple's applications/utilities available to the upgrade may cause the upgrade to make assumptions and create new, empty replacements for them as the upgrade runs.

As to your application removal technique, while CleanMyMac and other similar utilities may make a grand attempt at properly removing Espionage, they will never really know how the pieces interact with each other and how to remove our software. You can uninstall Espionage by running it, and choosing the Espionage > Uninstall Espionage menu option.

Marty
#8
Espionage 2 / Re: KeyChain Missing!
August 21, 2011, 04:27:30 PM
Quote from: "w2world"There is no espionage folder
That would point to an even larger issue on your system, as each user account needs to have this folder created by Espionage to hold your software license, some "helper" code and optionally a keychain for holding your encrypted folder passwords.

It would be helpful to have the output from our diagnostic tool to look over. You can download and run this diagnostic tool (and be sure to mention in it this thread if you do).

Marty
#9
Espionage 2 / Re: Lost iMail functionality
August 21, 2011, 06:54:41 AM
You are very welcome, nydo! I'm glad to hear that everything is working again for you.

Let us know if you need anything else.

Marty
#10
Welcome to the forums, nexus66!

What you are seeing is due to Safari 5.1's new "sandbox" isolation process. Something within the Safari environment is attempting to check your Espionage keychain (for some reason) and due to this sandboxing, those accesses are denied. We are looking into what component(s) are causing these access attempts. Hopefully we can find something that can be done to minimize or eliminate these messages.

It's important to note that it is not Espionage making these access, and that it is not any kind of "attack" on your Espionage passwords stored in the keychain. It is simply something that needs to be looked into further from our point of view so that you don't get scared by the message and that it doesn't get logged so often — if that's possible.

/Marty
#11
Hi Pierce, and welcome to the forums!

The Espionage backups folder contains a set of folders and other items that shouldn't be difficult to further backup to either a local storage location, or using a "cloud" service. These folders will contain files normally hidden from the Finder, and OS X sparse bundles. If your chosen external backup solution doesn't support these kinds of items then I'd be concerned about relying on that solution -- OS X in general has more reasons for files like this (I wouldn't call them "system files") than just Espionage, and I'd like to know that whatever folder(s) I include in my backup solution will be faithfully backed up. I have no experience with Carbonite, so I'm not saying that it cannot handle this. Hopefully other forum users will be able to contribute their own experiences.

The moral of the story is backup, backup often but always check your backup results to make sure they are doing what you expect of them! :)

/Marty
#12
I'm glad that you understand better how the space is initially allocated and then increases as you store more information in the encrypted folder.

If we can be of further assistance, please let us know!

/Marty
#13
Quote from: "artisfun"You're welcome.
Happy to beta test if need be.

nancy

Thanks for your kind offer, Nancy! Since Greg is on the trail of what's going on, there will likely not be a specific beta for this fix.

--
Best regards,
Marty
#14
Espionage 2 / Re: Critical Alert
May 11, 2011, 11:45:02 PM
In addition, please download and run this diagnostic tool (and be sure to mention in it this thread if you do).

Then reboot your Mac, and let us know if that helps or changes the results in any way. If things haven't improved, please run the diagnostic tool again so we can compare the "before" and "after" reboot information.

--
Best regards,
Marty
#15
Espionage 2 / Re: I have problem I lost my data!
May 11, 2011, 11:09:22 PM
Hi Grosso, and welcome to the forums!

What you are seeing in the Finder's Get Info window is the alias that Espionage uses to point to an unlocked folder. It will always appear to be very small, as it's not your real data -- just a pointer to it.

Can you please tell me what the error is that you've been getting on this folder, and what you are doing when the error appears?

--
Best regards,
Marty