« on: October 14, 2011, 10:19:41 PM »
- Do whatever it is you were trying to do that caused the error message (so that Espionage can log more details to the system log before you run the diagnostic report)
- Download the diagnostic tool.
- Double-click to unzip the app.
- Double-click on the app.
- Go through the steps, it will attempt to send us the report and fail, and then it will place a zip file on your Desktop (it should open up the Finder and select it).
- Email this zip file to our support address (obfuscated to protect against spam): support at taoeffect dot com
« Last Edit: December 31, 1969, 11:00:00 PM by Guest »
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Topic: HOWTO: Send a diagnostic report (Read 7748 times)