Tao Effect Forums

Espionage => Espionage 2 => Topic started by: annis on April 01, 2010, 03:08:39 AM

Title: problem with espionage and iSpy
Post by: annis on April 01, 2010, 03:08:39 AM
I had some problems with my old mac so the apple store gave me a new one. before they moved all my data i told them about espionage and they said no problems.
I got home and found out that i cant open my mail and other files. my old mac got wiped and the only info i have is on my passport.
the error msg is-      "Couldn't establish communications with iSpy. Error 1. EspionageHelper will quit now."
this, as well-           "Espionage's helper application appears to have crashed. This should not happen, so please accept our apologies.   Espionage cannot be modified while the helper isn't running, try using the preferences to re-run it or quit and relaunch Espioange.
Please consider filing a bug report, we will do our best to fix this problem."
what should i do? i work on with this mac and for now apple is saying they cant help. HELP NEEDED FAST!!!
Thank you
Title: Re: problem with espionage and iSpy
Post by: greg on April 01, 2010, 04:24:38 PM
It sounds like all of the files weren't copied over, including parts of iSpy.

I would recommend trying the following:

For these sorts of problems, please contact us via email (http://http://www.taoeffect.com/espionage/support), as we'll be able to respond more quickly and that way sending attachments such as screenshots is much easier and safer (since it's not through a public forum).