Tao Effect Forums

Espionage => Espionage 2 => Topic started by: annis on April 01, 2010, 03:08:39 AM

Title: problem with espionage and iSpy
Post by: annis on April 01, 2010, 03:08:39 AM

Hi
I had some problems with my old mac so the apple store gave me a new one. before they moved all my data i told them about espionage and they said no problems.
I got home and found out that i cant open my mail and other files. my old mac got wiped and the only info i have is on my passport.
the error msg is-      "Couldn't establish communications with iSpy. Error 1. EspionageHelper will quit now."
this, as well-           "Espionage's helper application appears to have crashed. This should not happen, so please accept our apologies.   Espionage cannot be modified while the helper isn't running, try using the preferences to re-run it or quit and relaunch Espioange.
Please consider filing a bug report, we will do our best to fix this problem." what should i do? i work on with this mac and for now apple is saying they cant help. HELP NEEDED FAST!!!
Thank you

Title: Re: problem with espionage and iSpy
Post by: greg on April 01, 2010, 04:24:38 PM

It sounds like all of the files weren't copied over, including parts of iSpy.

I would recommend trying the following:

• Check if this folder exists, if it does delete it (note, this is the global Library folder at the root of your drive, not the one in your home folder):
  
  Code: [Select]
  /Library/iSpy
• If that folder existed, then restart your computer and trashing it.
• Move your current copy of Espionage to the trash
• Download the latest version from our website and copy it out of the disk image and into your Applications folder
• Run the new version, it should take you through the install again.

For these sorts of problems, please contact us via email (http://http://www.taoeffect.com/espionage/support), as we'll be able to respond more quickly and that way sending attachments such as screenshots is much easier and safer (since it's not through a public forum).