Messages

Dear Triarius,

The operation of adding and removing folders is not something you do very often. More over, you are usually protecting data which is important to you. So it is better to do things step by step, and check if all is fine before moving on next folder. So while convenient, it might lead to bigger problems this is why I doubt this will be implemented.

Regarding unlocking all folders, if you mark the folder to unlock on logon, then it will, well :-), unlock at logon. If you mark all your folders this way, they will all unlock when you log on (and lock when you log out).

This might be something you like.

I hope this helped a bit.

Cheers
Zsolt

Espionage backup is just a copy of the disk image. The difference is only that this copy is never mounted, so you can run defragment at any time, even if the protected folders are open (as long as they are on a different disk than the backup)

Rgds
Zsolt

Hello,

Espionage is using sparse bundle disk images to store protected files. Sparse bundle disk image is not one file, it is a collection of small files called stripes or bands packed in one OS X package. When changes to data in disk image happens (when you unlock the folder the disk image mounts and by adding/updating the files, you are updating the bands of disk image).

When the folder is locked, the disk image is unmounted and closed, sitting on your file system.
So I would say that you can safely run defragmentation of these files but to prevent Espionage kicking in, first lock all the folders and disable them in Espionage. Then run the defragmentation process. Once done, just enable the folders in Espionage and you are done.

If the backup is not set up in Espionage, and you have sufficient space on your disk to have all your protected folders copied, then I would advise you to set it up, you never know what can go wrong. Note that the backup will run the first time you unlock and then lock the protected folder. On the first run it will make a full copy of the data, so it might take some time, on subsequent runs it will copy only the differences, so it goes fast.

Let me know if you have further questions.

[hdiutil: create failed - No space left on device]

Hello, I would say it is still that you run out of disk space when doing the encryption, see here

28/04/2012 03:10:21   com.taoeffect.EspionageHelper[169]   2012-04-28 03:10:21.507 copy-helper[30429:903] copy error (canceling): /Volumes/Mail/Mailboxes/IN FORMER/In - Former - Dec 2006.mbox/Attachments/644188/15/277R - MF.doc: No space left on device
28/04/2012 03:10:22   com.taoeffect.EspionageHelper[169]   could not access /Volumes/Mail/Mailboxes/IN FORMER/In - Former - Dec 2006.mbox/Attachments/644188/15/277R - MF.doc - No space left on device
28/04/2012 03:10:26   com.taoeffect.EspionageHelper[169]   hdiutil: create failed - No space left on device
28/04/2012 03:10:26   EspionageHelper[169]   ERROR (fixPermissions:88): couldn't set correct permissions on: /Users/mf/Library/.Mail.sparsebundle

Note that if you enable Espionage Backup, which I strongly advise, then it will take one more that amount of space on the disk. Or, alternatively, if all your accounts are IMAP accounts, then you have all the Emails stored on Server too, so in case of local data loss, you can simply resync your email.

Also, before trying to enycrpt the Mail folder, try the process with some small unimportant folder just to see if Espionage is healthy, as in the logs I see some general process related problems too.

Cheers,
Zsolt

Hello,

Did you add the 8.5 GB folder to Espionage, or you added an empty folder to Espionage and then tried to copy the 8.5GB data into it?
If the later, then try the first approach. Pls make sure you have at least 8.5 GB free space on the disk, would better to have some more like 10GB.
Let me know if it worked,
Cheers,
Zsolt

[/Users/youroldhomepath/]

For those interested in solution to this problem, here it is:

The reason the problem usually happens is the change of the home folder path. Espionage does not handle this well and tries to launch the helper using the original user home folder path. To fix this, you have to edit the preferences file:

/Users/[your username]/Library/LaunchAgents/com.taoeffect.EspionageHelper.plist

and set the 

   <string>/Users/youroldhomepath/Library/Application Support/Espionage/EspionageHelper.app/Contents/MacOS/EspionageHelper</string>

to correct value.

Then log out, log back in and the helper should start.

Cheers
Zsolt

Hello, did you try to reboot?
Any change you introduce which might have your problem as consequence?
Can you please check from terminal if these files/folder exists

Open terminal and write

ls -lR /System/Library/Extensions/iSpy.kext
ls -l /Library/iSpy
ls -l /Library/LaunchDaemons/com.taoeffect.ispyd.plist

and pls send me the output of these commands.

Thanks
Zsolt

Dear Josh, considering you opened a support ticket too, I will reply there.
Rgds
Zsolt

For those interested, we had a remote session and although the state of the environment, regarding Espionage was quite unclear, like many mountpints with broken links and Espionage which did not want to start, we found all the needed sparsebulde images on the local disc using the find command from terminal, copied them away, opened and all files were in.
Not that we got the data back, it is to setup all again in Espionage, but that is more or less like when you are starting for the first time.

Just FYI
Zsolt

Are you available for remote session, we can take a look into this together. I'm online or next 15 minutes, or we can do it tomorrow, roughly same time as now, a bit earlier if possible.
Pls let me know your preference

Hello Michael,

You have to be very precise in describing what you did so that I can follow it, otherwise I cannot give you precise suggestions.
Please use folder names so that we do not get confused.

Here are the questions as guidelines:
- which folder were protected before migration
- how did you remove them from Espionage?
- did you remove all the protected folders from Espionage?
- did Espionage give you a notification upon removal that the folder is restored to its original state?
- are the folders now on the disk just they are empty or what?
- did you enable backup in Espionage?
- do you have TimeMachine backup or any other type of backup?

Please answer these and then we can move on.

Thanks
Zsolt

So for those interested, before coming to the problem itself, I have to briefly explain how Espionage works.

Say you have a folder named myfolder, and insider myfolder there are myfile1 and myfile2.
Once you add myfolder to Espionage, it will create an encrypted and hidden disk image, name it myfolder, copy the myfile1 and myfile2 into it, and move the original files to the trash.

So when myfolder is locked, it will be a regular folder, but will contain a hidden disk image. Espionage is monitoring click requests to this folder.
Once you click on it, or an application tries to access the content, Espionage will detect this and prompt for pass.

Once the pass is entered it will unlock the folder. But what will in fact happen is this:
- it will move the disk image into the parent folder of myfolder, open the disk image and mount it, and create a symlink named myfolder, pointing to the mounted disk image.
-----------------------------------

now to the problem:
- if you understand what I wrote above, then you realize that the disk image is either in the myfolder, when the myfolder is locked, or it is in the parent folder of myfolder, when the folder is unlocked.

Well, in this case, it was BOTH inside myfolder and parent folder. So on lock request, Espionage should have move the disk image from parent folder into the myfolder, but detected that inside myfolder there is already a disk image with the same name, and to avoid data loss by deleting the disk image, it stop and issued the warning.

Customer disabled the folder in espionage, mounted each disk image, figured out which one is right, deleted the other one and enabled the folder again in Espionage. But if this happens to you, I suggest you open a support ticket so that we verify the things before you proceed deleting things.

Cheers,
Zsolt

Thanks,, this will continue as support ticket and I will post the solution once found.

Hello Elementary,

In order to understand your configuration, I would kindly ask you to collect the diagnostic report for me, as described in this post
viewtopic.php?f=3&t=434

Then I will see which folders did you protect and will be able to give you further instructions.
If you want to keep you config private, then please open a support ticket and attach the diag report files to your opening email.

Rgds
Zsolt

Hello Chuck,
Yes it will have layman's way of resizing and compacting folders. It is confirmed to me by dev team.
Cheers
Zsolt