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Author Topic: Problem after reinstalling my Mac  (Read 2179 times)

kjellebelle

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Problem after reinstalling my Mac
« on: October 15, 2013, 09:23:01 AM »
I reinstalled my Mac because I had some problems with it, and now I can´t open my encrypted Espionage file.

I have a copy of the folder that I encrypted in my Time Machine, and I also have a backupfolder in my Dropbox but I can´t understand how to open them?
I have read in the help section but either I don´t understand or it just simply won´t work!

Please help my in a step-ny-step way how to open my folder again!

zsolt

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Re: Problem after reinstalling my Mac
« Reply #1 on: October 15, 2013, 09:32:45 AM »
Hello, can you please confirm the version of Espionage you are using. Is it indeed version 3, as problems like you describe are more likely to happen on version 2.
Which folder do you have a backup from, and in which form, is it a folder with content or empty folder or the disk image?

Please let me know the answers to questions above and I will then try to help you further.

rgds
Zsol
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kjellebelle

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Re: Problem after reinstalling my Mac
« Reply #2 on: October 18, 2013, 08:15:49 AM »
I have version 3.5.2


zsolt

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Re: Problem after reinstalling my Mac
« Reply #3 on: October 18, 2013, 07:51:16 PM »
Please tell me the folder names and path to them.
If you wish we can make a remote session tomorrow. I should be available in various parts of the day, so I guess we could find some slot which would be ok for you.
I'm in GMT+2 time zone, you can mail me at taoeffect@macmesupport.com.

Rgds
Zsolt
Follow @espionageapp on twitter for news! | For general Mac support, please visit Mac Me Support