Moving from Knox causing a strange problem

Posted:
Fri Sep 17, 2010 6:55 pm
by snpower
I have two Knox vaults that I planned on moving to Espionage. I dragged one of them into the program, and got a message stating that the folder was already protected by Espionage. Now, I can't locate that particular Knox vault although it's alias still works. The only place I can see it is on the finder sidebar, and it's greyed out so I can't select it. And it's not listed in Espionage either. Any thoughts?
Re: Moving from Knox causing a strange problem

Posted:
Sat Sep 18, 2010 5:39 pm
by greg
That's quite odd, I would need to know exactly what happened leading up to that situation to be able to comment.
I would try restarting your computer and seeing if that fixes the issue (or logout and log back in to your user account). If not, then we'll need to get a better idea of how Espionage is setup on your computer, and for that you can download and run [url=http://www.taoeffect.com/other/TEDiagnosticTool.app.zip]this diagnostic tool[url] (please include in the comments of the report a link to this thread so that we have a context for the report).