Failed image and Uninstall

[Phaolo]

Hi. I've emailed concerning my problem with Espionage not being able to open a file due to a failure to "mount image." So I'll await your response for that question in an email. In the meantime, I am trying to uninstall Espionage. I've clicked on "Uninstall Espionage" and the uninstall process begins. But after waiting over an hour, I checked my Activity Monitor and found that the Espionage Helper was "not responding." I stopped the process and restarted and I've also restarted my computer, but I continue to get the unresponsive message. How can I uninstall Espionage?

Thank you,

Phaolo

[greg]

Hi Phaolo,

We're not sure what email that was, could you post the subject/title of the message here or reply back to us?

Also, we'll need a diagnostic report to be able to assist you, please download and run this diagnostic tool:



Please make sure to mention this thread in your report so that we know what to associate it with.

Thanks,
Greg, Tao Effect

[Phaolo]

Greg,

I just ran the diagnostic tool and sent the report. I included the log which showed the "failed to mount image" problem. I don't know why the program continually caused my computer to freeze-up nor why it was unable to read one of the encrypted files. Since the "Uninstall" feature never worked, I finally just deleted Espionage. Thankfully, I was able to replace the lost files with back-ups.

Phaolo

[greg]

Hi Phaolo,

We received a report but we're not sure if it was sent by you. It was sent from a "Paul" and this thread was not mentioned in the comments of the report as we requested, so we're not sure if it was from you.

Could you confirm that this report was yours? The last name started with a "B".

Kind regards,
Greg, Tao Effect

[Phaolo]

Greg, Hi. Sorry, I forgot to mention the thread. Yes, the report you received was from me.

Phaolo

[greg]