HOWTO: Send a diagnostic report

Usage tips, tutorials, and information on using Espionage 2 with various third-party programs.

HOWTO: Send a diagnostic report

Postby greg » Fri Oct 14, 2011 10:19 pm

  1. Do whatever it is you were trying to do that caused the error message (so that Espionage can log more details to the system log before you run the diagnostic report)
  2. Download the diagnostic tool.
  3. Double-click to unzip the app.
  4. Double-click on the app.
  5. Go through the steps, it will attempt to send us the report and fail, and then it will place a zip file on your Desktop (it should open up the Finder and select it).
  6. Email this zip file to our support address (obfuscated to protect against spam): support at taoeffect dot com
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greg
Tao Effect Support
 
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