Hello, then here we go...
here is the link:
https://www.sugarsync.com/pf/D7184687_65918596_89624
please download it, launch it, click on share my screen and send me the 9 digit number, this will allow me to connect. Then I will send you a message first, if that goes OK, then move on and establish a voice communication.
you can mail me directly to macme@macmesupport.com